People operations
Recruitment, onboarding, employee relations and workforce compliance.
Melbourne, Victoria
Connecting people,
operations and
digital systems.
I bring experience in human resources, complex case assessment and service delivery to the design and development of practical digital tools.
My work spans employee relations and operational decisions, alongside websites, software and systems that support day-to-day work.
View professional backgroundSelected work
From operational needs
to working systems.
Digital development and professional practice, with the context behind the work.
Web design · Software development · Integration
Professional portfolio &
correspondence platform
A public portfolio connected to a restricted workspace for email and career documents. The email app is part of this platform, bringing Gmail messages and branded correspondence into one workflow.
- Contribution
- Design, development and implementation
- Platform
- Next.js, React, Vercel, Neon and Gmail
- Status
- Working platform, under active development
Tommie Jay Reid Davis Professional portfolio
Melbourne, VictoriaPeople, operations
Selected work ↗
People, operations
and digital systems.
Selected work ↗Public portfolioGoogle sign-inPrivate workspace
Correspondence workspace Sample composition
Branded email preview
Representative interface with sample content. No private messages are shown.
Project decisions and working features
The purpose
Present my professional work publicly while keeping correspondence and career documents within a Google-authenticated workspace.
What I built
A responsive one-page portfolio, a contact form, restricted tools, Gmail integration, shared email rendering, saved drafts and explicit review before sending.
Design decisions
Keep public navigation focused on the portfolio. Place private sign-in in the footer. Use the visitor’s Reply-To address for contact enquiries and show the reply destination before composing.
Working features
Form delivery and customer reply addressing have been tested. The platform continues to evolve; no adoption, commercial or performance outcome is claimed.
- Visitor submits an enquiry
- Notification reaches Gmail
- Reply addresses the visitor
- Review before sending
People operations · Process improvement
Recruitment scheduling
and HR systems
At Caring Lotus, I redesigned interview scheduling and developed a Microsoft Power Apps HR hub for offers, onboarding, compliance and reporting.
88.3%less processing time, based on the before-and-after durations reported in my CV.
CV-reported result. It has not been independently verified.
Scheduling processing time
47 minutesreduced to 5 minutes 31 seconds
View figures and source
| Stage | Duration |
|---|---|
| Before redesign | 47 min |
| After redesign | 5 min 31 sec |
Source: current CV, designated 29 October 2026, Caring Lotus role. Reduction calculated as (2,820 − 331) ÷ 2,820 = 88.26%, displayed as 88.3%. Underlying timing records, sample size and measurement period are not available here.
HR scope and contribution
Systems and governance
The CV records a Microsoft Power Apps HR hub covering offers, onboarding, compliance information, workforce dashboards and operational reporting, with governance standardised for 4,977 employee records.
Workforce context
The role covered HR operations for a workforce of 104 employees. Employee records and employees are separate measures; the record count is not a headcount or growth figure. These scope figures are CV-reported.
Capabilities
Professional experience.
Practical application.
People, judgement and systems are connected parts of how I work.
Case assessment
Evidence analysis, sensitive matters, risk assessment and clear recommendations.
Digital development
Web design, software development, integration and implementation.
Operational systems
Practical workflows, information governance and reporting.
Experience
Professional background
Across telecommunications, disability services, emergency communications and community programs.
February 2026 – PresentSpecialist Care LeadOptus
Complex customer vulnerability and escalation cases, including ombudsman and executive escalations, evidence assessment and guidance for colleagues.
August 2024 – August 2025Human Resources ManagerCaring Lotus
Recruitment, onboarding, employee relations, workforce compliance and HR systems in an NDIS service environment.
August 2022 – August 2024Emergency Communications OfficerTriple Zero Victoria
Time-critical emergency communications, structured incident assessment and accurate operational records.
August 2019 – August 2021Club ManagerPCYC NSW
Youth and community programs, workforce coordination, recruitment, partnerships and operational reporting.
Contact
Discuss an opportunity
or a project.
For professional opportunities, digital projects or other enquiries, send a message or contact me directly.
enquiries@tommiejay.com.au